Privacy Policy

Privacy Policy

Privacy Statement

The only information we collect from our customers is that information required to process an order and to complete our company accounts (core business application). We will not collect, store or divulge any data for any other purpose.

We store personal information on secure servers that are managed by our service providers, and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you log into your account this information will be associated with your account and if you checkout as a 'Guest' will be recorded at the point that you place an order:

  1. your IP address or proxy server IP address’;
  2. the domain name you requested;
  3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
  4. the date and time of your visit to the website;
  5. the length of your session;
  6. the pages which you have accessed;
  7. the number of times you access our site within any month;
  8. the file URL you look at and information relating to it;
  9. the website which referred you to our Sites; and
  10. the operating system which your computer uses.

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us in writing at Jewellery Enchantments, The Gateway, Portal Close, Chippenham, Wiltshire, SN15 1QJ, England e-mail

You can request the closure of your account and the removal of your information at any time, but please note, where the storage of information is
 required to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.

Jewellery Enchantments does not send periodical e-mails to customers regarding new products. We believe customers are entitled to their privacy and to access our web site when they choose to, without a bombardment of promotional e-mails.  

We do not carry Spy Ware on our web site, however, for security purposes, our web site does collect IP Address information. (see Cookies below).  This is solely used as a security check by our web hosting provider to ensure customers to sign-into their accounts.

We do not have access to information collected by PayPal. Please see their web site for information on their privacy policies. Please see our Security page for the relevant SSL Certificates relating to the security of our web site.


 Our website uses essential cookies only to: 

  • remember items in a shopping basket
  • essential security measures
  • for quick loading and distribution of content
  • allow registered members ability to log-in to their accounts

You can block any cookies from any website through your browser settings. However blocking essential cookies will prevent our website from working properly.

Please note that if your security settings are set to high, this may cause problems for registered members staying logged-in to their account as a cookies is required to confirm your IP address. Without the essential cookies needed, registered customers will not remain logged-in to their account. Please either lower your security settings to 'Medium' whilst visiting our website, or e-mail us to request removal of your account, so that you can continue as a 'Guest' customer with High set security settings. 


Cookies are small text files placed on your computer by websites. Some of these cookies are essential for a website to function correctly