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Our Admin Offices:
(Mrs AF Woods t/a) Jewellery Enchantments®
The Gateway, Chippenham, Wiltshire, SN15 1QJ, England
Our postal address given above is for administration purposes only.
Customer Services***: 01249-443695 10am - 5.00pm Monday - Friday (Exc. Bank Holidays).
Answering Machine: if you reach our answering machine in office hours, you were divert there because the phone line is busy. Please leave a message, we will return your call as soon a phone line is free. (We do not return calls to mobile numbers, please see note below).
***We would sincerely appreciate it if customers did not telephone on Saturdays, Sundays and Bank Holidays. The telephone number, outside of office hours, is diverted for emergency service calls, which means that calls at 4am in the morning will not only wake someone, but will also cause some alarm! Whilst a web site maybe available 24hrs a day, we are a family run business with a family to consider, and it is humanly impossible for us to be available to customers by telephone, for the 24hrs a day, 365 days a year. Outside of office hours, please e-mail. We answer all e-mails promptly.
Please also note that we do not accept customers visiting our offices or warehouse, but trade strictly from our website. Our postal address given above is for administration purposes only. Orders can not be collected from our admin address, because stock is not kept on the premises and orders are not processed there.
Jewellery Enchantments have been proud to have been trading on the internet since January 2005.
Jewellery Enchantments will not return calls to Mobile Telephone Numbers, as there is currently no means to tell whether the mobile number called is a premium rate mobile. Calls to Premium Rate mobile numbers cost over a £1 a minute.
Discrimination: Our web site seeks to be completely non-discriminatory in the jewellery designs we sell. Therefore, we will not remove any item from our web site that may cause offence to a customer who has a different belief or religion to another customer. It would be discriminatory for us to do so!
Courtesy; Please consider that e-mails are read by human beings and it is neither necessary to use profain language, or to be discourteous. We aim to respond to e-mails as quickly as possible, instant responses are likely, so please check before leaving your computer :o)