Delivery Information

UK

£1.95 - Deliveries will be dispatched via 1st Class Royal Mail, to the value of £15.99 ONLY.

£3.25 - Order between £16.00 and £39.99.

Orders maybe dispatched via Recorded Delivery and require a signature on delivery. Delivery is approx 3-5 working days. These packages are insured by Jewellery Enchantments, not by Royal Mail.  However, the Terms & Conditions of non-delivery (see below) still apply as Royal Mail are the delivery service. 

£7.95 - Goods over £40 will be dispatched via Special Delivery.


Special Delivery: For the majority of the UK delivery is guaranteed by 1pm the next working day after dispatch, however, some postal codes (Scotland, Highlands and Islands) Special Delivery is guaranteed before 5.30p or within 48 hours. Special Delivery guaranteed delivery times can be suspended by Royal Mail, when suspended delivery time scales stated at checkout will not be applicable.

Please note that above prices included, packaging, processing fees and the postage cost. We do not add any charges to any item of jewellery we include, all admin fees (PayPal), packaging & posting costs in our P&P fee.

Channel Islands - (Includes; payment processing fees, packaging, postage and required Customs Documentation). Please note that our web site calculates postage to the Channel Isles under UK mainland tarrif, as the tariff calculates as the same as the UK mainland due to the Customs documentation required for the Channel Isles. Those islands where sales tax has now been introduced, customers should be aware they may now be liable for import duries. Import Duties and Taxes are the customers responsibility.

Overseas - £10.00 per order (Includes; payment processing fees, packaging, postage and Customs documentation).

*Overseas orders are dispatched via AirSure or International Signed For. In accordance with Pay Pal's Terms & Conditions, all orders must be dispatched via a Trackable service and these are the only worldwide trackable services available to all the overseas countries that we supply. The shipping costs are detailed before a customers is required to pay for an order. 

* Australia and New Zealand - sterling silver jewellery in a prohibited item by our postal service. Whilst we are happy to dispatch to Australia or New Zealand but we can not offer any insurance on lost packages.

Please do NOT ask us to mark packages as 'gifts' it is not appropriate for us to do this. 

Tracking An Order

Royal Mail - To track an order, please enter the supplied Tracking Number at www.royalmail.com or www.postoffice.co.uk - once an overseas packet is handed over to the country of destination, overseas customers can further track their packets by using their own post office web sites. For the USA, this is www.usps.com   

24 New Road is the address of the office at which our mail is accepted. This address will appear on Royal Mail's web site at the point at which a packet has been accepted for dispatch. For Signed-For Delivery items, these details will not change until the packet has been delivered. For overseas customers, these details will not change until the packet is placed into the hands of the country of destination, that is, the package has cleared the customs processes of your country.

Import Tax

Customers are liable for any charges, imposed on the importation of goods, by their countries authorities.

Non Delivery

UK customers are required to notify us within seven days, where an orders has not arrived. No claim process can be lodge with Royal Mail until 15 working days have passed, in accordance with Royal Mail's terms & conditions. (Available on their web site). Please note: Royal Mail do NOT cover the loss of jewellery items, unless Special Delivery is the means of dispatch. Therefore, Jewellery Enchantments insure all packages where Special Delivery is not the postal option chosen by the customer, however, our insurance expires 30 days following the date of dispatch.  Customers notifying us of non-delivery after 30 days will be unable to make a claim for loss from either Jewellery Enchantments or Royal Mail.  Where a claim from Royal Mail is applicable, Jewellery Enchantments will make the claim for loss or damage.

Overseas customers must notify us within twenty-eight days, where an order has not arrived. Overseas customers must understand that we have no control over the time taken by their own borders, to process and deliver a package.

Where non-delivery (undeliverable) is the result of Royal Mail returning a package to us, the goods within that package will be refund on return to Jewellery Enchantments. Postage costs will not be refunded. That being where the return to us is as a result of; a customer not collecting a package from their post office, incorrect postal address provided by customer, and/or refused delivery by addressee.

 Tracking Packets

 Royal Mail will not investigate, nor accept a claim for non-delivery, within the UK, until 15 working days have passed. Working days exclude Saturdays, Sundays and Bank Holidays. Whilst we used to be able to obtain information from Royal Mail by ringing them on 0845-7740740 , this has now become a pointless exercise and customer service representatives will not discuss non-delivery until the 15 working days have passed.

http://www.royalmail.com/portal/rm/content2?catId=70700722&mediaId=79800735#72800818

 Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after

 These time scales take into account the length of time it takes for Royal Mail packages to be returned to the sender, that being with consideration for standard delivery times, sorting office holding time, (awaiting customer collection), and then return delivery time to the sender. 

Due to Royal Mail's Terms & Conditions regarding claims for loss, we are unable to enter a claim for loss until 15 working days have passed. Whilst it remains our responsibility to insure customers receive their orders, and losses are our responsibility, we have 28 days within which to meet our legal responsibility to deliver goods. In the past we have replaced goods for customers and asked that they return the first delivery, when it has finally been delivered. Unfortunately, whilst we know from the Tracking Numbers that the delayed packets have subsequently been delivered to the customer, we are not then receving these packets back, despite customers assurances that they would return the items should they receive both packets. This has resulted in us reviewing our policy with regards to the re-dispatching of orders and we make no promises that we will re-dispatch on customer demand.

 

We are very quick to dispatch orders and customers report that many packages are delivered less than twelve hours later. However, whilst it is very nice when packages arrive quickly, Royal Mail advise a delivery time of five working days for Recorded Delivery items and they do not accept any packet as being 'lost' until 15 working days, (excludes Saturdays, Sundays & Bank Holidays), have passed.

Due to the promptness of our dispatch and the often quick delivery by Royal Mail, customers are assuming that the same delivery time will apply to every order we dispatch and as a result, customers are often leaving just two days delivery time for Birthday gifts. When the package then does not arrive, we are then receiving quite nasty e-mails advising us that we have caused great inconvenience in regards to a Birthday present not arriving on time. Customers must consider Royal Mails delivery time advisories for all orders placed. We have no alternative open to us in terms of the delivery service we use. Our packets are just too small for the majority of carriers and experience has shown that customers are just not prepared to pay the flat rate of £8.95 postage and packaging charges that would result from us using some of the well known alternatives to Royal Mail. We have also been advised that whilst appearing to be 'alternative services' may carriers of mail still use Royal Mail as the 'end delivery carrier' and therefore, there is little to be gained from using alternative carriers.

Whilst everything runs smoothly and very few customers have cause to complain about deliveries, we can not be held responsible for the non-delivery of packages that are expected in a time frame that is outside of Royal Mail's advisory delivery time. We can not claim for losses until 15 working days have passed, and legally we have 28 days in which to ensure customers goods are delivered. Please consider this before placing an order that is required urgently. Special Delivery guaranteed next day services (for the majorirty of the UK) are available from our web site