Our Admin Offices: (Mrs Wendy Woods t/a) Jewellery Enchantments, The Gateway Portal Close Chippenham Wiltshire SN15 1QJ England VAT Registration Number: 924 6693 94 E-Mail: jewelleryenchantments@gmail.com Customer Services***: 01249-443715 10am - 4.30pm on the 29th & 30th December We are open on the 29th of December & the 30th December, however, if you are put through to the answer machine, please leave a landline number and we will call you back promptly. We will not be fully staffed until we return on the 5th January. All orders received after 4pm on the 30th December will not be dispatched until Monday 5th January, when normal service resumes. We would sincerely appreciate it if customers did not telephone on Saturdays, Sundays and Bank Holidays. The telephone number is re-directed for emergency service calls only. Whilst a web site maybe available 24hrs a day, we are a family run business with a family to consider and it is humanly impossible for us to be available to customers, by telephone, for the 24hrs a day, 365 days a year, which increasing appears to be expected. Fascimilie: 01249-443715 International: +441249443715
Please note ; Whilst our telephone may be answered outside of the hours given above, the person answering the call may have no knowledge of our products or services. The re-direction and answering of the telephone outside of our normal working hours is to assist our local Police in contacting us, should the need arise. Please also note that we do not accept customers visiting our offices or warehouse, but trade strictly from our website. Our postal address given above is for administration purposes only. Orders can not be collected from our office because orders are not processed there. We will not return calls to Mobile Telephone Numbers, these calls can cost over a £1 a minute and there is no way of ascertaining the call costs to the mobile number dialed. ***The five main reasons for telephone calls and e-mails: Please take a minute to read before calling or e-mailing 1) Google Checkout - because we also sell in Euros and this is NOT supported by Google Checkout, we must send an invoice to your in-box for payment via Google Checkout. We can not use the standard automatic Google Checkout button that is normally available on a web site. Please check your In-Box for the invoice from Google Checkout. This info is provided on the Check-out payment page. E-mails are not neccessarily 'instant' and there may be delays before the Google Invoice e-mail is received by a customer. 2) Delivery - whilst some customers receive their goods the very next day, after placing an order, Royal Mail normally take between 1 and 3 days (working days) to deliver 1st Class mail. The delivery time is is very area dependant. We can not assist with non-delivery until the 7th working day has passed. We are receiving numerous calls from customers who are expecting their order to arrive the VERY NEXT day. Whilst this is nice when it happens, this can not be considered as 'normal' and we can not assist customers who ring to claim non-delivery less than 24 hours after dispatch, unless of course, their goods were dispatched via Special Delivery. 3) Missing Item - our blue boxes contain 10cm thick white wadding and we layer the wading between charms. Please check the wadding very carefully before calling. Split Rings are packed in the very bottom of the box, under the wadding. Whilst we do occasional miss an item, through lack of concentration, most callers are finding the charms snuggled in the wadding. 4) Bank Transfers - Bank Transfers, whilst the monies immediately leave a customers account, the monies can take upto 10 working days to reach our bank account. This process is goverened by the bank from which the transfer is made and is completely out of our control. 5) Brown/Yellow Marks - Here at Jewellery Enchantments, we do not unpack sterling silver items from their manufacturers air tight bags until an item is sold. When working with sterling silver we ensure we do not transfer skin salts that can cause tarnishing to our products, however, sometimes an item can be delivered and a single or two very specific brown or yellow marks can be seen. These marks are caused because, on packing by the supplier, skin salt has come into contact with the sterling silver and over a period of a few hours the exposure to the air has resulted in 'spot tarnishing'. Due to the fact that we pack and dispatch so quickly, often these tarnish spots 'develop' during transit to the customer. These marks are easily removed with a soft polishing cloth. Tarnish is a normal occurrence with Sterling Silver, the reason these marks are so defined, is because only the area that is touched during original packing will tarnish, whilst around the area will be very bright and sparkly causing the marks to 'stick out like a sore thumb'. This issue is particularly prevalent on Padlock Clasps, we can say with some certainty these bracelets are generally packed by holding the padlock between a finger and thumb and then placing them in an air tight bag, mysterious marks appear on the padlock, the perfect finger and thumb shape! Would telesales marketers and web site techies please not call the above customer services number and hog the line in trying to sell services that are of no interest to us. We advertise where we wish too and we are top in Google rankings in the category most relevant to us, so we really have no interest in long winded sales calls that break our advertising and web site budgets! Discrimination: Our web site seeks to be completely non-discriminatory in the jewellery designs we sell. Therefore, we will not remove any item from our web site that may cause offence to a customer who has a different belief or religion to another customer. It would be discriminatory for us to do so!
|
